1. No refunds after delivery
Once stickers have been sent to your WhatsApp, we generally do not offer refunds. Digital goods cannot be returned.
2. Failed delivery
If you paid but never received the stickers, contact us at support@stickerpacks.co.ke with your order details. We will either resend the stickers or issue a refund.
3. Payment errors
If you were charged in error or charged twice, we will refund the excess. Email support with proof of payment.
4. Tax on refunds
If your purchase included taxes and a refund is approved, we will refund only the product amount; any tax paid is non-refundable.
5. Processing time
Approved refunds are processed within 5–10 business days. They will appear in your M-PESA or card account per your bank's processing time.
6. Contact
For questions and refunds, email support@stickerpacks.co.ke.